A LoyaltyLobby reader sent us a question regarding Accor Live Limitless (ALL) expiring 48,034 points during the pandemic and if anything can be done?,,Remember to send us your questions and comments by 
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,You can access Accor here.,READ MORE: Accor ALL Rate & Bonus Points And Miles Promotions,The reader is not the only one who has found their accounts wiped clean on December 15, 2020, which I believe is gravely inappropriate action by Accor.,However, it does appear that there is an unofficial policy to extend the points by having a stay by the end of March 2021. You do need customer service to achieve this.,Preivously, Accor did the same extension thing requiring a stay.,Conclusion,There are numerous reasons why ALL members have not been able to travel in the past 12 months, and wiping their accounts clean is not the right thing to do and causes ill will among program members.,Would you ever set a hotel whose loyalty program expires thousand euros worth of your points?,Does anybody believe that it is the right thing to do to wipe down member accounts when there are travel bans and lockdowns in place?,Accor has a financial incentive to expire points because they can deduct the associated liability from their books. However, this is very short-term planning and doesn’t lead to long-term success or Accor or ALL. Members DO remember.,