It has been a while since I have had free night award certificates sitting in my account (remember those China and other promotions way back?).,,IHG Rewards Club (their name back last year) targeted my account for a free night certificate after two stays (read more
here), and I earned another by renewing my Ambassador-membership for additional 12 months and staying once (read more
,You can access IHG Rewards here.,READ MORE: IHG Rewards Rate & Bonus Points And Miles Promotions,,Both certificates were for 40,000 points max, and there were no brand usage restrictions. Both were expiring this spring.,You have to book the reservations using these certificates separately. I had no issues using the one on the right for a stay at the Kimpton Aluna in Tulum, but the one on the left gave me headaches.,Despite award availability, you couldn’t use it, and I had no idea why.,,The Ambassador Service Center canceled the certificate, deposited 40,000 points into my account, and redeemed those points for a night at the Kimpton.,Conclusion,Not sure what the issue was with the certificate because I should have been able to redeem it online for a night at this new Kimpton, as I did with the other cert.,I have generally found the Ambassador-email service to work well, and replies tend to come in few hours (not days). I cannot remember the last time I would have called IHG.,